Tennessee’s top ten customer complaints. Here you will find the top problem groups, wide range of complaints per category, and explanations of every category:

NASHVILLE – The Tennessee Department of Commerce & Insurance’s (TDCI) Division of customer Affairs announces the most truly effective 10 grievance groups by Tennessee customers. When it comes to 2nd consecutive 12 months, the house improvements category rated once the number 1 grievance category with additional than 400 customer complaints.

The Division of customer Affairs received an overall total of 3,599 complaints and recovered both solutions and funds for Tennessee by working together with customers and organizations. Overall, the quantity of customer complaints reduced contrasted whenever 4,432 complaints had been evaluated by customer Affairs.

The Division of customer Affairs works alongside partnering agencies to foster a consumer-to-business that is positive in Tennessee. The Division’s staff works to quickly route complaints so appropriate action may be drawn in instances when business that is deceptive, frauds or frauds are located become at play.

• Home improvements: 412 complaints

This category includes house warranties, in addition to employing a specialist for services to fix or increase the quality of your property. The most typical complaints associated with quality of work, incomplete work after getting re payment, and structural harm due to employed people or companies. A majority of these complaints are called into the Board for Licensing Contractors, Tennessee Housing developing Agency (THDA) along with the Tennessee Regulatory Authority (TRA).

• Personal/Professional Services: 292 complaints

This category pertains to services provided by certified specialists employed in their state of Tennessee, including locks stylists, therapeutic therapeutic therapeutic massage practitioners, nail professionals, as well as others. Typical complaints are the quality of solution, prices for service maybe perhaps maybe not gotten, and dilemmas redeeming present certificates for solutions offered. Some agencies these complaints might be introduced to add TDCI’s Division of Regulatory Boards and Board of pro Responsibility.

• Utilities: 289 complaints

This category includes gasoline solution, water solution, sewer, electricity, landline phone solution, cell phone solution, websites, and cable. Difficulties with payment and upkeep had been probably the most complaints that are common. Frequently, these complaints are going to be called into the TRA or perhaps the investor-owned energy.

• Timeshares/Vacation Clubs: 274 complaints

This category pertains to customers property that is purchasing a timesharing contract and also the purchase of the agreements. The absolute most common complaints reported high-pressure product product sales strategies, misrepresentation associated with agreement, and resale frauds. The Division will refer these complaints often towards the Tennessee property Commission and also the Board of pro Responsibility.

• Landlord/Tenant: 216 complaints

This category pertains to customers leasing leasing home in their state of Tennessee. The most typical complaints linked to safety deposits while the conditions associated with the leasing home. These complaints are generally introduced into the THDA, town and county building codes enforcement, and TDCI’s Fire Prevention/State Fire Marshal’s workplace.

• engine Vehicle: 202 complaints

This category frequently includes customer dissatisfaction aided by the purchase regarding the utilized car they bought. Difficulties with utilized car sales and marketing had been the essential common complaints. Customer Affairs usually works closely utilizing the Tennessee car Commission whenever managing these kinds of complaints. In addition, these complaints could be called into the nationwide Highway Traffic protection management (NHTSA) therefore the Tennessee Department of income.

• Debtor/Creditor: 196 complaints

This category includes issues linked to commercial collection agency organizations, pay day loans, credit fix organizations, and check-cashing services. Customer complaints frequently associated with phone that is harassing or payment problems. These complaints in many cases are called to your Tennessee Department of finance institutions.

• Health Services and items: 191 complaints

Customers’ most typical complaints consist of being misquoted for solutions and billing that is inaccurate. The Division will refer appropriate complaints to the Tennessee Department of wellness.

• engine Vehicle Repair: 184 complaints

This category relates to businesses providing services to repair payday loans Florida cars. Many consumers report automobile repair organizations that get back automobiles perhaps maybe perhaps not completely fixed. The Division will relate to and ongoing work utilizing the Tennessee car Commission, the NHTSA, and also the Tennessee Department of Revenue.

• Insurance: 172 complaints

This category pertains to pet insurance coverage, customer medical health insurance, and unlicensed insurance vendors. Many customers complained about policy and claims. These complaints tend to be described TDCI’s Insurance Division.